Company Policies
Waiting Time

Summit and Clinton Express has standardized routes with flat-rate pricing for travel to and from most major cities and airports.

Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a five (5) minute grace period on all flat-rate trips that do not begin at an airport, there is an $4.50 charge for every five (5) minutes a chauffeur is waiting. For airport pickups there is a thirty (30) minute grace period on domestic flights and a sixty (60) minute grace period on international flights. The grace period begins at the official arrival time posted by the airline.

Passenger-requested stops on route during a flat-rate trip will be charged at $4.50 per five (5) minute increment.

Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.

 

Cancellation and No Show Fees

Cancellation charges equal to the rate confirmed at time of reservation will apply unless: 

  • Sedans are cancelled more than two (2) hours prior to scheduled pickup time.
  • Motor coaches are cancelled more than seventy-two (72) hours prior to scheduled pickup time.
  • Vans, minibuses and sport utility vehicles are cancelled more than forty-eight (48) hours prior to scheduled pickup time..
  • A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call 800-752-9990 if you cannot locate your chauffeur.

The above cancellation terms represent standard policy at Summit Express, and may be modified from time to time. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.

 

Surcharges

A $15 surcharge applies for service between the hours of midnight and 5AM, for transporting car seats to and from the office, and for large items (such as skis or luggage) that must be carried in the passenger area of the vehicle.

 

Method of Payment

We accept all major credit cards. Corporate accounts are welcome.

 

Hourly Rates

Hourly rates are charged from the scheduled pick-up time to the time of arrival at the final destination. Fractions of the hour are charged in ½ hour increments after the minimum required time is met.

 

Disclaimer

Summit and Clinton Express reserve the right to cancel any and all services where any passenger puts the driver or anyone else at risk, or if a passenger is in possession of any illegal substance. The service will be immediately terminated without any refund. There are no exceptions to this policy.

 

Liability
Summit and Clinton Express shall not be liable for any circumstances beyond its control, including weather or unexpected problems that may arise. Summit Express assumes no responsibility for lost items or personal belongings left in the vehicle.

 
 
 
     




© 2007 Summit Express Car and Limousine Service serving NY and NJ metropolitan areas.